It is the sole responsibility of the customer to contact the District to request an adjustment of their water bill through the Adjustment Form. Customers must complete the Adjustment Form within one (1) month of their affected bill.
All bill adjustment requests will be determined on a case-by-case basis. Only one bill may be adjusted per qualifying event. The District may adjust either the most recent bill or the higher of the two most recent affected bills.
To be eligible for an adjustment of charges, the customer's water usage must be entirely within their water budget (Tiers 1 & 2) within two (2) billing periods following the repair or resolution date of the qualifying event.
Customers must keep accounts in good standing to avoid incurring any additional fees or charges. It is the responsibility of the customer to contact the Billing Department to make any payment arrangements if payment cannot be made in full at the time payment is due.
Billed units in Tiers 4 and 5 will be recalculated at the Tier 3 rate for the adjustment. Any approved adjustment will be issued as a credit on a future water bill. Checks will not be issued.