customeraccounts@mnwd.com
P.O. Box 30203, Laguna Niguel, CA 92677
(949)-831-2500
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It is the sole responsibility of the customer to contact the District to request an adjustment of their water bill through the Commercial Adjustment Form. Please complete the Adjustment Form within one (1) month of your affected bill. For any questions on the form, please call our Customer Accounts at (949) 831-2500.
A temporary bill adjustment category has been made available due to economic or public health hardship from circumstances relating to COVID-19.
Customers must keep accounts in good standing to avoid incurring any additional fees or charges. It is the responsibility of the customer to contact the Billing Department to make any payment arrangements if payment cannot be made in full at the time payment is due.
Billed units in Tiers 3 and 4 will be recalculated at the Tier 2 rate for the adjustment. Any approved adjustment will be issued as a credit on a future water bill. Checks will not be issued.
Person to contact for more information
Adjustment requests must be submitted within one (1) month of the affected bill, and adjustments will be made only to the most recent bill. If approved, consumption in Tiers 4 and 5 will be adjusted to the Tier 3 rate. All bill adjustments will be made in the form of a credit to the customer's account. Checks will not be issued.
Select date of leak repair
Attach a copy of any receipts, invoices, or documentation for the work performed
Date of pool fill
Attach a copy of any receipts, invoices, or documentation for the work performed. For pool fills associated with water quality issues, no adjustments will be made
Attach a copy of any receipts, paid invoices, or documentation for the work performed and/or new plant material
Incident (Enter N/A if not applicable)
As a public agency it is necessary to produce auditable documentation. Please attach a copy of any receipts, paid invoices, or documentation for the work performed
Acknowledgement of Terms and Conditions
It is the responsibility of the customer to contact the District and request adjustments to their base allocation through a Residential Variance or Residential Adjustment Form. Any customers providing falsified information to the District may be liable for back charges. Bill calculations based on falsified information will be recalculated with corrected customer account details.
I affirm that the information contained herein, including attachments, is complete and accurate. I understand that all variances and adjustments are subject to change based on future water conservation requirements.
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